Frequently Asked Questions

Your Questions Answered

Ordering & Payment

What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and Shop Pay for fast checkout.

Is my payment information secure?
Absolutely! All transactions are processed securely through Shopify's encrypted payment system.

Shipping & Delivery

How long does shipping take?
Orders are typically processed within 2-7 business days. Shipping times vary by location:
- US: 3-7 business days
- Canada: 5-10 business days
You'll receive a tracking number once your order ships.

Do you ship internationally?
Currently, we ship to the United States and Canada.

How much does shipping cost?
Shipping costs are calculated at checkout based on your location and order size.

Products & Sizing

How do I choose the right size?
Check the size chart on each product page for detailed measurements. Our apparel runs true to size, but when in doubt, size up for a more relaxed fit.

What materials are your products made from?
We use high-quality materials including premium cotton blends for apparel and durable materials for accessories. Specific details are listed on each product page.

How should I care for my Bourbon Barrel Mafia gear?
Machine wash cold, inside out. Tumble dry low or hang dry. Avoid bleach to keep your gear looking fresh.

Returns & Exchanges

What's your return policy?
We want you to love your gear! If you're not satisfied, contact us within 30 days of delivery for returns or exchanges. Items must be unworn and in original condition.

How do I start a return?
Email us at support@bourbonbarrelmafia.com with your order number and reason for return. We'll guide you through the process.